I am always on the look out for new technologies, applications, or tools that help to make life a little easier. As a software company we really appreciate the effort and thought that goes into creating a new application, a widget or just updating existing tools. So, when social media mogul Chris Brogan featured Dunkin Run, a cool iPhone app, created by Dunkin Donuts, I got to thinking about similar tools we provide that are simple, useful, and helpful to our customers.
In addition to designing our electronic signature solutions to be some of the most user-friendly and easy to implement tools in our industry, we have another tool we often use but rarely highlight… the eOriginal ROI Analysis Calculator. eOriginal’s ROI Calculator simply factors in the most common variables associated with physically managing, shipping, scanning and storing paper documents while providing you with an estimate of the cost savings your company can expect to receive through implementing an electronic signature solution.
It is simple in design so the entire process is straightforward and only takes a few minutes to complete. It is easy to use; all we have to do is plug in the numbers relative to your specific company and business practices. Finally, it is helpful in providing a more insightful picture of the benefits associated with implementing electronic signatures and instrumental in building and supporting your argument for the transition to a paperless environment. For more information or a customized analysis, please contact me by email spalubinsky@eoriginal.com.
As summer is upon us, we look forward to baseball games and barbeques and working through our product enhancement projects in anxious anticipation of the days ahead…and so the story of the 2009 eOriginal product roadmap continues….
This year, we are looking to improve a few of our internal processes to better enable quality support and quick product delivery. Our efforts will offer our current and future customers shorter implementation cycles and greater product capability and flexibility.
Early releases this year have already:
Introduced an out-of-the-box signing experience, eOriginal SmartSign® Web, making custom-branded eSignature solutions available without IT resource involvement.
Enabled signed packages to be prepared, reviewed, signed, and managed through a zero-footprint, zero-implementation web service. Simply upload your documents and configure your signing scenario and you are on your way to having completely and accurately signed documents as quickly as your signers can access them.
Refreshed the Command Center™ user experience, providing improved ease-of-use and greater flexibility in transaction and document management.
Improved searching capabilities, in-line document access, and the ability to act upon multiple transactions or documents with a single action. This allows document managers to more readily identify and maintain the contents of their secure repository.
Among our targeted efforts for the remainder of the year are:
Continuing our refresh of the Command CenterTM user experience, providing improved ease-of-use and greater flexibility in transaction and document management.
Enhancing our out-of-the-box signing experience, simplifying the package creation and offering new package management capabilities.
Improving our PDF-processing abilities, offering enhanced electronic signature capabilities and providing support for new PDF features and specifications.
Introducing a complete set of web services, enabling rapid integration of full eCore feature-set capabilities and simplifying integrated application deployments.
Streamlining our internal processing, improving performance and facilitating our ability to rapidly deliver feature enhancements.
Leveraging new infrastructure technologies, allowing our customers to take advantage of capabilities offered by the newer infrastructure versions.
‘Simplify, simplify, simplify!’ is our motto for 2009. Everyone is looking to do more with less. Our goal is to deliver our eCore®, eCore® On Demand, and eOriginal SmartSign® Web products as tools that will enable you to do so. Whether you are new to electronic signing or a seasoned veteran, eOriginal® aims to make, and keep, your path to electronic signing success simple.
Every business depends on customer satisfaction and loyalty. Both are impacted by internal processes, which are key metrics for any organization. In today’s business climate, the need has arisen to review current processes and match them against the evolving world of technology. Businesses constantly monitor customer perceptions through surveys, sales force feedback and other methods. They do this to measure and gauge how well the overall customer experience is faring in comparison to their business model and daily work efforts. Additionally, they use this as a tool to identify and enhance processes that may be causing lower ratings of customer satisfaction and a decrease in product/service loyalty. Once road-blocks are identified, they’re normally analyzed and improved upon based on the data that had been gathered from customer surveys and feedback. Unfortunately, there are times when even the most dynamic survey or well-trained sales professional will not gain the input needed to improve a process that is under-the-radar, such as the final step in the overall customer experience.
The signing of an agreement or document to close the sale is such a common practice that it is rarely within the sites of customer feedback. With electronic signing now rising in popularity, such customer satisfaction measurements are being affected by this process without companies realizing how it is impacting them. For example:
Company “A” began using electronic signatures for its customers last year. Prior to this, their customer surveys had reflected a 75% overall customer satisfaction rating. After implementing an electronic signing process, the next survey showed a rating of over 88% satisfied customers. Prior results only showed an average increase of 3-5%. There were no other changes within the organization. They simply added electronic signatures.
Company “B” still uses a paper signing process for its customers. Their customer satisfaction survey results came in at 76% during the last survey. Now they project a lower rating of 70%. This is happening even when their prices are lower, the products are more readily available (no waiting), and the company has streamlined other internal functions to offer more customer support and faster assistance. What happened?
Matching current processes with available technology is why company “A” has a higher customer satisfaction measurement. They looked ahead, researched available resources that would lower costs and improve processes and ultimately made the decision to implement electronic signatures. Company “B” is still not aware that this option is available to them, yet their customers are.
The last step in gaining a customer is getting their signature. Making it a simple, effective and secure process is what today’s consumer is looking for. They have identity theft concerns, time restrictions, and want that product or service you’re offering immediately. If there are delays or insecurities, there is a good chance they will move on and find another company that can provide them with the confidence they need and the product/service they want. That’s why using electronic signatures will increase your level of customer satisfaction within your business. They are no longer worried that important personal information may be compromised; they’ve spent very little time with the signing of documents, and they have the product/service they need almost instantaneously. If your company sounds like “Company B”, become an “A” company through the use of electronic signing. If “Company A” sounds like your business, then congratulations. You’ve increased customer satisfaction by matching your current processes with today’s technology…electronic signatures.
Automation of Dealer Finance Transactions with electronic signatures for 12,000 Dealers will Speed Transactions for Customers and Dramatically Reduce Costs
eOriginal, Inc., a leader in electronic signatures, eVaulting and electronic transactions, announced today that a leading US Automotive Finance Company selected eOriginal SmartSign® Web to enable the creation and completion of electronic dealer finance transactions. The adoption of electronic signatures among their 12,000 plus dealers will significantly reduce the funding cycle, eliminate incomplete loan documentation and decrease associated transaction processing costs.
The dealer finance company will initially deploy electronic signatures for the documentation executed among the 12,000 dealers in their network. The solution will allow for consistent implementation, support and the adoption of standardized processes across all dealers.
The conversion to electronic signatures will transition the dealer finance company from paper based processes and the substantial costs related to paper reproduction, storage and manual processing to an end – to-end efficient electronic process. This transition will improve customer service, lower costs and improve the “re-write” rate. Dealers are constantly re-writing deals because of lost documents and omitted signatures. With eOriginal’s SmartSign® Web electronic signature and vaulting solution, documents are never lost and signatures can never be missed or omitted.
eOriginal’s SmartSign® Web and eCore® Vaulting technology was selected after a thorough review of marketplace options. The ability to centralize and electronically manage documentation was a significant driver in the decision to adopt electronic signatures. A key competitive advantage for the dealer finance company choosing eOriginal’s solution over other vendors was eOriginal’s secure and legally compliant electronic vault. eOriginal ensures that each signed document is authenticated and protected using digital signatures to create tamper-evident seals around all documents placed under the control of the electronic vault. Important documents may be maintained in an authenticated electronic format for their full legal life.
As a financial professional for over 25 years, it becomes more evident every day that SaaS is a strong and powerful model designed to help companies of all sizes easily adapt and adopt new technologies while growing their business. In today’s tough economic climate, companies need to do more with less. Companies operate with smaller staffs, attempt to limit infrastructure investments, and are continually pressured to outperform their competitors. For many, SaaS is the answer and rightfully so.
In developing and executing any business plan, so much needs to be accomplished with limited resources. eOriginal’s SmartSign® Web electronic signature solution does just that… help businesses thrive by streamlining their processes and allowing businesses to do more with less resources in a shorter period of time. As Controller, I have watched our company migrate to many web-based applications including our financial accounting software, payroll services, email services, marketing campaigns, internet presence, web traffic monitoring, and so much more.
In today’s world, software providers are continually bridging the gap between desktop applications and web-based applications where SaaS was thought to be too risky or underdeveloped. Web-based applications have reduced the need for heavy infrastructure, intensive IT staffing, eased cash flow requirements, and greatly reduced set up times. SaaS applications can be deployed in a matter of days allowing businesses to spend resources on other areas of their business playing a key role in the business’ success.
I firmly believe SaaS applications provide some of the most powerful and efficient tools available to companies. The savings for a larger and more complex company only exponentially grow. eOriginal® is both a scalable SaaS provider, enterprise solution provider, and consumer ourselves of several SaaS providers. The model works in many environments and its applications are limitless.
As the gap between web applications and traditional desktop applications continues to narrow, advanced web-based user interface components based on their desktop counterparts have become more prevalent. One such component is the ability to drag-and-drop files, images, and various other objects into a desired location. Drag-and-drop functionality has long been integrated into traditional graphical desktop environments and applications and is now considered to be a standard expectation in web-based applications.
The new 5.4 release of eOriginal SmartSign® Web ushers in a new era of usability in web-based electronic signature tools. SmartSign Web now enables a document originator to quickly and easily create, resize, and position signature locations via an intuitive browser-based drag-and-drop interface, leveraging the robust jQuery UI library. Defining a signature location has never been easier than the simple 1-2-3 process of entering signature information, clicking the add button, and moving the signature block to the desired location on the page of the document. As an added feature, SmartSign Web also enables an originator to store previously mapped signature locations and signature types for quick and easy reuse in commonly used documents.
Drag-and-drop signature mapping is just one of the great new features in the 5.4 release of the eCore product suite geared to help you cut costs, streamline your paperless process, and help your company “go-green” with eOriginal.
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