We realize that many businesses are just exploring the idea of adding electronic signatures into their business processes. We also realize that many businesses have already considered utilizing electronic signatures as an option and still have a few unanswered questions. To address these questions, we created this guide “Electronic Signatures:  Why Your Company Should Move to a Paperless Process,” to provide a deeper look into electronic signatures and how eOriginal can help your company to grow. It will provide you with a detailed walk-through of the advantages and benefits your business will see by implementing an electronic paperless process. As you read through please let us know if you have any questions leave a comment or contact us; we’ll be more than happy to help out.

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eCore®…Looking Forward

As summer is upon us, we look forward to baseball games and barbeques and working through our product enhancement projects in anxious anticipation of the days ahead…and so the story of the 2009 eOriginal product roadmap continues….

This year, we are looking to improve a few of our internal processes to better enable quality support and quick product delivery.  Our efforts will offer our current and future customers shorter implementation cycles and greater product capability and flexibility. 

Early releases this year have already:

• Introduced an out-of-the-box signing experience, eOriginal SmartSign® Web, making custom-branded eSignature solutions available without IT resource involvement.
• Enabled signed packages to be prepared, reviewed, signed, and managed through a zero-footprint, zero-implementation web service.  Simply upload your documents and configure your signing scenario and you are on your way to having completely and accurately signed documents as quickly as your signers can access them. 
• Refreshed the Command Center™ user experience, providing improved ease-of-use and greater flexibility in transaction and document management. 
• Improved searching capabilities, in-line document access, and the ability to act upon multiple transactions or documents with a single action. This allows document managers to more readily identify and maintain the contents of their secure repository.

 Among our targeted efforts for the remainder of the year are:

• Continuing our refresh of the Command Center^TM user experience, providing improved ease-of-use and greater flexibility in transaction and document management.
• Enhancing our out-of-the-box signing experience, simplifying the package creation and offering new package management capabilities.
• Improving our PDF-processing abilities, offering enhanced electronic signature capabilities and providing support for new PDF features and specifications.
• Introducing a complete set of web services, enabling rapid integration of full eCore feature-set capabilities and simplifying integrated application deployments.
• Streamlining our internal processing, improving performance and facilitating our ability to rapidly deliver feature enhancements.
• Leveraging new infrastructure technologies, allowing our customers to take advantage of capabilities offered by the newer infrastructure versions.

‘Simplify, simplify, simplify!’ is our motto for 2009.  Everyone is looking to do more with less.  Our goal is to deliver our eCore®, eCore® On Demand, and eOriginal SmartSign® Web products as tools that will enable you to do so.  Whether you are new to electronic signing or a seasoned veteran, eOriginal® aims to make, and keep, your path to electronic signing success simple.

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Every business depends on customer satisfaction and loyalty.  Both are impacted by internal processes, which are key metrics for any organization.  In today’s business climate, the need has arisen to review current processes and match them against the evolving world of technology.  Businesses constantly monitor customer perceptions through surveys, sales force feedback and other methods.  They do this to measure and gauge how well the overall customer experience is faring in comparison to their business model and daily work efforts.  Additionally, they use this as a tool to identify and enhance processes that may be causing lower ratings of customer satisfaction and a decrease in product/service loyalty.  Once road-blocks are identified, they’re normally analyzed and improved upon based on the data that had been gathered from customer surveys and feedback.  Unfortunately, there are times when even the most dynamic survey or well-trained sales professional will not gain the input needed to improve a process that is under-the-radar, such as the final step in the overall customer experience.

The signing of an agreement or document to close the sale is such a common practice that it is rarely within the sites of customer feedback.  With electronic signing now rising in popularity, such customer satisfaction measurements are being affected by this process without companies realizing how it is impacting them.  For example:

Company “A” began using electronic signatures for its customers last year.  Prior to this, their customer surveys had reflected a 75% overall customer satisfaction rating.  After implementing an electronic signing process, the next survey showed a rating of over 88% satisfied customers.  Prior results only showed an average increase of 3-5%.  There were no other changes within the organization.  They simply added electronic signatures.

Company “B” still uses a paper signing process for its customers.  Their customer satisfaction survey results came in at 76% during the last survey.  Now they project a lower rating of 70%.  This is happening even when their prices are lower, the products are more readily available (no waiting), and the company has streamlined other internal functions to offer more customer support and faster assistance. What happened?

Matching current processes with available technology is why company “A” has a higher customer satisfaction measurement.  They looked ahead, researched available resources that would lower costs and improve processes and ultimately made the decision to implement electronic signatures.  Company “B” is still not aware that this option is available to them, yet their customers are.

The last step in gaining a customer is getting their signature.  Making it a simple, effective and secure process is what today’s consumer is looking for.  They have identity theft concerns, time restrictions, and want that product or service you’re offering immediately.  If there are delays or insecurities, there is a good chance they will move on and find another company that can provide them with the confidence they need and the product/service they want.  That’s why using electronic signatures will increase your level of customer satisfaction within your business.  They are no longer worried that important personal information may be compromised; they’ve spent very little time with the signing of documents, and they have the product/service they need almost instantaneously.  If your company sounds like “Company  B”, become an “A” company through the use of electronic signing.  If “Company A” sounds like your business, then congratulations.  You’ve increased customer satisfaction by matching your current processes with today’s technology…electronic signatures.

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